The National Consumer Complaints Centre (NCCC) is pleased to announce the holding of a half-day Seminar on Complaints Handling 2010 on 11th May 2010 at the Cititel Hotel Mid Valley Kuala Lumpur in conjunction with the publication of our NCCC Annual Report 2009 entitled Malaysia Complains, Never Underrate Consumers! This report represents our fourth comprehensive analysis of consumer complaints resulting from their purchase of goods and services.

A total of 32,369 complaints were received in 2009 as against 28,080 complaints in 2008. This represents a 15.3 per cent increase in the number of complaints registered with NCCC. The top category of consumer complaints for 2009 is the “Direct sales” category, with 2,713 complaints. This category also topped the complaints in 2008, with 2,339 complaints.

Other than Direct Sales, the other top categories of complaints for 2009, with more than 2,000 complaints each, were Housing (2,686), Communication & Multimedia (2,512) and Future Services (2,347). Together, these four accounted for 10,258 of all the complaints lodged by consumers with NCCC for the year 2009.

HIGHLIGHT of the 2009 REPORT

Sub standard quality of services and products lead the categories of complaints received.
80% of bussinesses DO NOT respond to consumer complaint
65% bussinesses DO NOT respond to first reminder from NCCC
50% of bussinesses LACK knowledge of legal liabilities related to transactions
Don’t miss this golden opportunity to meet our team of prominent experts who have vast experience on consumer issues and corporate social responsibility.

Contact us: Tel: +60(3)-7877 4741 / +60(3)-7876 4648

Contact person: Ms. Siew Hui
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Contact person: Ms. Natasha
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(Agencies)
Updated: 2010-05-04 08:57

Toddlers who watch too much TV may struggle in school later, with measurably lower scores in math, and they may get bullied more than other children, Canadian and U.S. researchers reported on Monday.

Less surprisingly, children who watched more TV at age 2 weighed more by the time they were 10 and ate more snacks and soft drinks, the researchers reported in the Archives of Pediatric and Adolescent Medicine.

By Adi Narayan Sunday, May. 02, 2010 Home
 

What It Is: Originally developed by Britain's Food Standards Agency, the system aims to communicate important information to shoppers at a glance. Color-coded traffic light labels — red (high), amber (medium) and green (low) — indicate levels of calories, sugars, fats and sodium in a food.

Pros: Because the government is behind the system, the program is less likely to be influenced by industry. Research has shown that British consumers use the system actively. The FDA is now studying consumer response to a similar program in the U.S.

By Adi Narayan Sunday, May. 02, 2010

At a Bravo supermarket on a recent weekday evening in Brooklyn, N.Y, shopper Jamilya Shroud-Garrett looks for a breakfast cereal for her son. She points to a box of Cheerios, which has a banner-style label bearing the message, "Can help lower cholesterol," and dismisses it as ridiculous. "It's common sense. If you have high cholesterol, it's not going to help to eat two bowls of cereal," she says.

2010/04/29

By Lydia Gomez and Elvina Fernandez
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KUALA LUMPUR: There seemed to be an "understanding" between government enforcement officers, especially when it comes to enforcing road rules.

This "apparent agreement" was evident yesterday at a roadblock in Jalan Raja Laut here, which was mounted to nab motorists who did not wear seat-belts in the ongoing "Buckle up" campaign.